Geek Bar Shops FAQs
The questions our Kenner team answers most often, grouped by shipping, devices, flavors, returns, and account.
Geek Bar Shops ships same-day from Kenner, LA on orders placed by 2 PM ET, requires adult-signature delivery for every package, and carries twelve current Geek Bar devices (from the Pulse X2 50K flagship to the Mate 60K, Clio Platinum 50K, CLR 50K, and Burj 80K) across a wide Geek Bar flavor library, with a 7-day quality-issue window. Support is email-only at service@geekbarshops.com with a 24-hour first reply.
Shipping & delivery
How fast does Geek Bar Shops ship?
+
Orders placed before 2 PM ET on a business day leave our Kenner, LA warehouse the same day. Orders after 2 PM ET ship the next business day. Most US addresses see delivery in 2 to 5 business days.
Is adult-signature delivery required?
+
Yes. Federal regulations require an adult (21+) signature on every disposable-vape delivery. We don't offer a way to waive it, and we can't leave a package unattended.
Do you ship internationally or to PO boxes?
+
No. We ship to physical addresses in the 50 US states only. We can't ship to PO boxes, APO/FPO addresses, or outside the United States.
Devices & specs
What is the difference between the Pulse X2 50K and Pulse 2 25K?
+
The Pulse X2 50K is the flagship: 50,000 puffs, 22 mL juice, dual mesh coils, and a full-screen HD display with regular and Pulse boost modes. The Pulse 2 25K packs 25,000 puffs, 18 mL juice, and a curved HD display into the classic Pulse shell. Both run 5% salt nic with USB-C fast charge.
What is the Geek Bar Mate 60K?
+
The Mate 60K is a refillable pod system rather than a sealed disposable. The Mate 60K Kit pairs a VPU-chip device with dual battery for up to 60,000 puffs across swappable 15 mL pods, and Mate 60K replacement pods are sold separately in 12 flavors.
How do I charge a Geek Bar device?
+
Plug a standard USB-C cable into the port on the bottom of the device. Full charge takes about 60 to 90 minutes depending on model. Never leave a charging device unattended overnight.
Flavors & the juice library
How many flavors does Geek Bar carry?
+
Dozens of flavors span the Geek Bar lineup, covering fruit, fruit ice, berry, tropical, mint, sour ice, dessert, and candy families. Each device has its own lineup, and the full library is browsable in the Geek Bar flavor hub, with in-stock flavors shown per device.
What nicotine strength do Geek Bar disposables use?
+
Most Geek Bar devices run 5% salt nicotine. If you want a nicotine-free option, the Pulse Zero Nicotine delivers the Pulse experience at 0%. Nicotine is addictive, and our nicotine devices are for adult buyers 21+ only.
Returns & quality
What is the quality-issue window?
+
7 days from delivery. If a device arrives defective, dead, or leaking, email service@geekbarshops.com with your order number and a photo and we'll replace it. Outside the 7-day window we troubleshoot case-by-case but can't guarantee a replacement.
Do you accept returns on opened devices?
+
We do not accept returns on disposable vapes once the seal is broken, for hygiene and authenticity reasons. Quality-related issues are covered by the 7-day window above. Wrong flavor or buyer's-remorse cases are not eligible for refund.
Account & orders
How do I track my order?
+
You'll get a tracking email when the carrier scans the package. You can also visit the order tracking page on this site, sign in to your account, or email service@geekbarshops.com with your order number for the latest status.
Do I need an account to order?
+
No, guest checkout works fine. Creating an account makes reordering faster, lets you save addresses, and gives access to order history and tracking in one place.
Question not here?
Email the Kenner team for a first reply within 24 hours on business days.